Prim-Ed Publishing have been using Zoho CRM for three years now and it has been invaluable as we have grown our direct sales force across Ireland and the UK. Following an acquisition of our sister companies in Perth and Cape Town in 2016, we have since rolled out Zoho CRM to those locations. Throughout this time SERCAA have been an excellent support partner for us in developing and getting the best out of Zoho CRM.
Andy Amos, Group Financial Controller
We have been using Zoho CRM very successfully for over 4 years. The team use Zoho to manage our customer support processes globally. We also use Zoho to generate and manage statutory multi-lingual product based questionnaires to all customers. SERCAA have done a fantastic job mapping our business processes to the Zoho cloud.
Ronan O'Caoimh, CEO
ATA Group have been using Zoho CRM successfully for over 6 years. It has been the cornerstone of our common sales and support processes across our business divisions and integration of new acquisitions. Zoho has allowed us to expand our sales network globally with the metrics my management team require to meet their targets. Throughout this time SERCAA have been an excellent Zoho partner for us in developing and getting the best out of Zoho CRM.
As the market leader in the self-storage industry in Ireland, U Store It are constantly looking for better ways to communicate with our customers and Zoho CRM has been a huge success for our business. Since our first meeting with Daragh and the team in SERCAA, they immediately understood what we wanted to achieve and they delivered a fully customized CRM for our business needs. I would highly recommend both Zoho CRM and SERCAA to any business.
Philip Govan, National Sales Manager
Kefron conducted a review of CRM Systems that would be a good fit for business. We selected Zoho based on the system capabilities and the expertise that Sercaa, as a Zoho partner, could provide.
Sercaa completed a discovery session with the team to get a comprehensive understanding of our requirements. They configured the system and managed the full data migration from our previous CRM system to Zoho. In addition, they trained the Commercial Team on how to use the system. Throughout the process nothing seemed to be a problem for Sercaa and they delivered at every stage for us. The Sercaa team have always been helpful, professional and friendly to deal with.
Zoho has proven to be an effective tool for the Sales and Marketing Department. From a management perspective, the dashboards and reporting functions provide complete transparency on sales performance. It supports our processes and provides the marketing automation tools needed for customer communication and lead generation. We are now looking to extend the system to support our Customer Service Helpdesk. I would have no hesitation in recommending Sercaa.
Sheelagh Carroll, Head of Commercial
We use Zoho CRM and have worked very successfully with SERCAA to increase the functionality of the system to meet the requirements of our business.
